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Services Coordinator

Department: Finance and Administration

Location: Cardiff


Job purpose

The Services Co-ordinator will be responsible for the delivery of high quality customer service support for internal and external customers with particular emphasis on dealing with customer enquiries.  You will maintain positive working relationships with internal and external customers providing advice and guidance and develop quality leads.  You will maintain accurate records across all systems including CRM.

In addition you will provide administrative support to the Business Services Manager, the ICT team and procurement activity, ensuring that the functions of the teams are carried out efficiently and professionally.

You will also provide operational support in the delivery of the department’s activities, projects and day-to-day functions.

Main Duties and Responsibilities:

  • Proactively deal with enquiries from clients, potential clients and intermediaries providing advice and guidance to quality leads
  • Provide 1st line advice and guidance to manage customer contact channels including maintenance of customer records across all systems in use including CRM
  • Handle general customer enquiries received regarding Finance Wales’ products and services and provide information, advice and guidance as required
  • Support the Business Services Manager in implementing information management across the organisation on a project basis including maintaining the off-site archiving system
  • Provide admininistrative support to procurement activities including minute taking and maintaining robust filing systems
  • Provide secretariat support to team led working groups such as the Information Systems Steering Group and team meetings
  • Co-ordinate responses to complaints, freedom of information and data protection
  • Assist in the management of the Finance Wales’ intranet site during holidays/busy periods
  • Contribute towards other activities within the overall remit of the Services Team
  • Any other task as may be defined by the Head of Services to meet the operational needs of the department


Knowledge, Skills, Abilities and Experience


  • Welsh speaker fluent in spoken and written Welsh
  • Secretarial skills with a strong focus on minute taking
  • Strong organisation skills
  • Experience of working directly with customers with a strong focus on delivering the highest standards of customer care
  • Ability to pay attention to detail
  • Ability to prioritise work under pressure
  • Good interpersonal skills
  • Knowledge of office procedures and development of administrative systems
  • Minimum 2 year experience of providing administrative support and working in a busy office environment
  • Experience of handling confidential work
  • Flexible approach to assist the team as required
  • Educated to a good standard of general education
  • IT literate to include the use of Word, Excel, Powerpoint, Sharepoint


Knowledge, Skills, Abilities and Experience


  • Knowledge of customer relationship management systems
  • An awareness of public sector procurement practices
  • An awareness of business support services in Wales
  • Experience of working within the Financial Services sector


Application form


Apply now

To apply send your application form to: recruitment@financewales.co.uk