The company, which has its headquarters in Baglan Energy
Park, has received a £275,000 funding package from the Welsh
Government which includes grant support and repayable business
It will enable Vizolution to expand into new markets both in the UK
and internationally and recruitment for top quality IT developers
is already underway.
Vizolution is a multi-award winning provider of unique digital
customer engagement solutions that allow contact centre staff to
remotely and securely share visual information with customers on a
real time basis during a call. Vizolution solutions have resulted
in a richer customer experience and greater customer
Vizolution’s patented solutions are currently used by four of the
top five UK banks and two of the top five UK insurance providers.
Use of Vizolution solutions are credited with increasing sales by
more than 20% while receiving 94% positive customer feedback.
Initially targeted at the financial services sector - with blue
chip customers including Legal & General and Santander – the
company is now targeting new sectors including telecoms, utilities,
media and pharma in the UK and overseas markets.
Economy Minister Edwina Hart said: “I am pleased that support from
the Welsh Government is helping a business in one of our key
sectors to expand in Wales and move up to the next level, creating
highly skilled jobs. It secures a fast growing technology company
in Wales and represents a strategic investment for the ICT sector
Bill Safran, CEO of Vizolution said, “It has been a hugely exciting
12 months for Vizolution with record sales. As such it is vital for
us to grow the team to ensure that we can support existing and new
clients over the coming years. We are very grateful to the Welsh
Government for their support and also to the team at Broomfield
Alexander for advising us on the grant application. This injection
of funds will enable us attract the very best talent to our
technology centre in Port Talbot”